Senior executive - US Healthcare Voice Process

Exalans and Hunar; Thiruvananthapuram; On-site; INR 250,000 - 350,000; Full time

Job summary

Exalans and Hunar in Thiruvananthapuram, India, is hiring male candidates with strong English communication to support a US healthcare therapy centre. The role handles inbound and outbound calls, interacting with patients, healthcare representatives, and other stakeholders.

Candidates should have 3–8 years experience, excellent English, good listening and interpersonal skills, basic computer knowledge, and familiarity with US voice/customer support or healthcare processes is a plus.

Qualifications

• Excellent English communication and conversation skills.
• Good listening and interpersonal skills.
• Basic computer knowledge.
• Experience in US voice/customer support or healthcare processes is advantageous.
• 3–8 years of work experience.

Responsibilities

• Handle inbound and outbound calls for a US-based healthcare service.
• Communicate clearly and professionally with US customers and healthcare stakeholders.
• Understand customer/patient requirements and provide appropriate assistance.
• Maintain accurate information and follow process guidelines.
• Handle calls with patience, confidence, and professionalism.
• Meet quality, productivity, and attendance standards.
• Work effectively as part of a team in a rotational-shift environment.

Skills

English proficiency

Listening skills

Interpersonal skills

Basic computer knowledge

US healthcare experience

Job description

Thiruvananthapuram, India | Posted on 08/25/2026

We are looking for male candidates with good English communication skills to join our US healthcare voice process supporting a therapy centre based in New York. The role involves handling both inbound and outbound calls and communicating professionally with patients, healthcare representatives, and other stakeholders.

Requirements

Key Responsibilities

• Handle inbound and outbound calls for a US-based healthcare
• Communicate clearly and professionally with US customers and healthcare stakeholders.
• Understand customer/patient requirements and provide appropriate assistance.
• Maintain accurate information and follow process guidelines.
• Handle calls with patience, confidence, and professionalism.
• Meet quality, productivity, and attendance standards.
• Work effectively as part of a team in a rotational-shift environment.

Candidate Requirements

• Experience: 3–8 years
• Excellent English communication and conversation skills.
• Good listening and interpersonal skills.
• Common sense, problem-solving ability, and willingness to learn.
• Basic computer knowledge.
• Experience in US voice/customer support or healthcare processes will be an advantage.

Shift Timings

• 5:00 PM – 2:30 AM
• 6:30 PM – 3:30 AM

Candidates should be comfortable working in US shift timings.

Work Location & Schedule

• Work Mode: Work from Office
• Weekly Off: 2 rotational days off

Ideal Candidate

The ideal candidate should have strong spoken English, confidence while handling calls, a professional attitude, and the ability to work independently in a fast-paced US healthcare environment.

If you have excellent communication skills and relevant voice-process experience, we would love to hear from you.