Customer Service Team Lead

Mouser Electronics, Inc.; Pune District; On-site; INR 350,000 - 700,000; Full time

Job summary

Mouser Electronics, Inc. is seeking a Customer Service Lead to manage a service office with integrity, train staff, and drive performance. The role emphasizes delivering service excellence, understanding distribution, and pursuing business opportunities beyond customer requests.

Responsibilities include managing daily operations, maintaining productive teams, and ensuring alignment with Mouser policies. Strong currency handling and MS Office proficiency are valued.

Qualifications

• Bachelor’s Degree in any field.
• Experience as Lead/Coordinator or as Mouser employee for at least 1–2 years (internal candidates).
• Proficient in typing and math including currency conversions and profit margins.
• Fluent in local language and English; additional languages may be required.

Responsibilities

• Manages assigned Customer Service office with integrity and ethical business practices and supports other departments as needed.
• Develops and maintains a productive work team by hiring, training, and managing performance.
• Delivers service excellence and develops results-oriented customer service strategies.
• Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests.

Skills

Customer service

Bilingual

Communication

Typing

Mathematical skills

MS Office

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

• Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
• Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
• Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
• Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
• Supports and participates in company total quality process.
• Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
• Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
• Proficient typing and math skills including currency conversions and profit margins.
• Professional writing and presentation skills.
• PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
• Internet savvy and familiarity with E-Commerce.
• Bachelor’s Degree in any field.
• Internal candidates:
  • Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.