Customer Service Representative

Mouser; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Mouser Electronics is seeking a Customer Service Representative I to deliver exceptional customer experiences for global orders from Bengaluru, India. The role requires handling orders, quotes, returns, catalogs, samples, and Mouser services while upholding company values and quality standards.

You will manage multiple currencies for international orders, provide timely price and delivery quotes, and support customers in local language as well as other required languages.

Qualifications

• Bachelor's degree required.
• Ability to provide exceptional customer service and uphold Mouser values.
• Strong communication and written skills in local language.
• Must manage time effectively and handle multiple currencies for international orders.

Responsibilities

• Provide optimal customer experience and support to customers across orders, quotes, returns, catalogs, samples and Mouser services.
• Explain options to meet customer needs and pursue new and repeat business through service excellence.
• Process requests promptly to meet productivity goals and deadlines.
• Provide price and delivery quotes within company deadlines and maintain high quality standards.
• Offer Chat support in local language and other required languages when needed.
• Contribute to total quality and customer service objectives and complete progression plan.

Education

Bachelor's degree

Job description

Job Description

• Provides optimal customer experience, exhibiting Mouser values to each customer.
• Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
• Determines customer expectations and provides options to meet their needs.
• Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
• Follows up with customers to ensure on going customer satisfaction.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Researches and expedites customer requests.
• Monitors and ensures delivery date and product quality to meet customer requirements.
• Provides price and delivery quotes to customer within company specified deadlines.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports and participates in the company's total quality and customer service expectations.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Successful completion of Customer Service Representative I Professional Progression Plan.
• Consistently meets or exceeds Customer Service Representative II performance metric requirements.

Bachelor's degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

About Us

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.