Customer Service/ support head

Shashwath Solution; Pune District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Shashwath Solution is seeking a capable Head of Customer Support to lead post-sale service and resolve product-related inquiries in a fast-paced, product-based environment.

The role requires handling customer queries, ensuring quality service, and guiding the sales and service team to achieve high customer satisfaction and retention.

Qualifications

• Male or female candidates with diploma or Graduates in Engineering/science/management with 5 years of similar experience.
• Experience in handling customer queries in product based organization preferred.
• Job profile is to ensure good after sales service of company products by attending to quality complaints and sales queries promptly and resolving customer queries.

Responsibilities

• Responsible for after-sales service of company products and prompt resolution of quality complaints and sales queries.
• Lead and manage the sales and service department to ensure customer satisfaction and retention.

Skills

Customer service

Customer relationship

After sales service

Sales support

Operations management

Business development

Customer handling

Customer retention

Team management

Customer queries

Education

Diploma or Graduate in Engineering/Science/Management

Job description

We are looking for customer support head with following requirements.

Job Summary:

Male or female candidates with diploma or Graduates in Engineering/science/management with 5 years of similar experience.

Eexperience in handling customer queries in product based organization preferred.

Job profile is to ensure good after sales service of company products by attending to quality complaints sales queries -promptly and resolving customer queries.

In and around Banashankari, Jayanagar, Basavagudi, Chamrajpet, kumarswamy layout.

Able to manage the team of sales and service department to ensure customer sationsfaction.

Mandatory Key Skills

after sales service,customer relationship,customer care,customer service management,business development,customer handling,customer retention,operations management,customer queries*,customer support*,customer service*,sales*,handling customer queries*