Customer Service Representative

SPC Management; Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

SPC Management is seeking a Customer Service Representative to handle inquiries, provide product information, prepare quotations, and coordinate with internal teams for order processing and delivery.

The role supports the BD/Sales team with customer communication, follow-ups, documentation, and reporting. It focuses on customer service, order coordination, and sales back-end tasks, not direct field sales.

Qualifications

• Graduate in any discipline; an Electronics or Electrical background will be an advantage.
• 1 - 4 years of experience in customer service, customer support, inside sales support, or sales coordination.
• Experience in B2B customer handling, order processing, quotation management, or industrial product distribution will be preferred.
• Good verbal and written communication skills in English.

Responsibilities

• Handle customer enquiries through email and telephone and provide timely responses.
• Understand customer requirements and identify relevant products, part numbers, and specifications.
• Prepare and share quotations, pricing details, product information, and delivery timelines with customers.
• Coordinate with suppliers and internal departments to confirm product availability, pricing, and delivery schedules.
• Follow up with customers regarding quotations, pending orders, and delivery status.
• Handle basic customer complaints and coordinate with the concerned teams for resolution.
• Maintain accurate customer records, enquiry details, quotation records, and order status reports.
• Support the BD/Sales team by sharing customer-related information, preparing basic sales reports, and coordinating follow-ups.
• Ensure timely communication with customers and maintain a high standard of customer service.

Skills

Customer service

Order coordination

Quotation management

English communication

Education

Graduate in any discipline

Electronics/Electrical background advantageous

Job description

Job Description

We are looking for a customer-focused Customer Service Representative to handle customer enquiries, provide product information, prepare quotations, and coordinate with internal teams for order processing and delivery. The role involves supporting the Business Development (BD)/Sales team with customer communication, follow-ups, documentation, and reporting.

This position primarily focuses on customer service, order coordination, and sales back-end support. It does not involve independent sales generation or field-sales activities.

Roles & Responsibilities

• Handle customer enquiries through email and telephone and provide timely responses.
• Understand customer requirements and identify relevant products, part numbers, and specifications.
• Prepare and share quotations, pricing details, product information, and delivery timelines with customers.
• Coordinate with suppliers and internal departments to confirm product availability, pricing, and delivery schedules.
• Follow up with customers regarding quotations, pending orders, and delivery status.
• Handle basic customer complaints and coordinate with the concerned teams for resolution.
• Maintain accurate customer records, enquiry details, quotation records, and order status reports.
• Support the BD/Sales team by sharing customer-related information, preparing basic sales reports, and coordinating follow-ups.
• Ensure timely communication with customers and maintain a high standard of customer service.

Required Skills & Qualifications

• Graduate in any discipline; an Electronics or Electrical background will be an advantage.
• 1 - 4 years of experience in customer service, customer support, inside sales support, or sales coordination.
• Experience in B2B customer handling, order processing, quotation management, or industrial product distribution will be preferred.
• Good verbal and written communication skills in English.