Customer Service Specialist

TP; India; Hybrid; INR 300,000 - 450,000; Full time

Job summary

TP is seeking a proactive customer support professional to join its international team. The role handles inbound calls from global clients, resolves queries, and ensures high-quality service delivery in a hybrid work setup.

You will document interactions in the CRM, adhere to data security and company policies, and collaborate with internal teams to escalate complex issues while aiming for top call quality and customer satisfaction.

Responsibilities

• Manage inbound calls from international customers with professionalism and empathy.
• Provide accurate information, resolve queries, and address customer concerns in a timely manner.
• Document customer interactions and update CRM systems with relevant details.
• Ensure compliance with company policies, data security, and international service standards.
• Collaborate with internal teams to escalate and resolve complex issues.
• Meet performance targets including call quality, resolution time, and customer satisfaction scores.
• Adapt to hybrid work requirements, maintaining consistent communication and productivity.
• Contribute to continuous improvement initiatives to enhance customer experience.

Job description

Candidates interested for Rotational shift and can join within immediate basis can apply.

Share your resumes to the below email ID

Drop in your resume to the below contact number as well

We are looking for a proactive and customer-focused professional to join our international customer support team. This role involves handling inbound calls from global clients, resolving queries, and ensuring high-quality service delivery. The hybrid work model offers flexibility to work both from office and home, while maintaining productivity and service excellence.

Key Responsibilities:

• Manage inbound calls from international customers with professionalism and empathy.
• Provide accurate information, resolve queries, and address customer concerns in a timely manner.
• Document customer interactions and update CRM systems with relevant details.
• Ensure compliance with company policies, data security, and international service standards.
• Collaborate with internal teams to escalate and resolve complex issues.
• Meet performance targets including call quality, resolution time, and customer satisfaction scores.
• Adapt to hybrid work requirements, maintaining consistent communication and productivity.
• Contribute to continuous improvement initiatives to enhance customer experience.