Customer Service Senior Analyst

Accenture services Pvt Ltd; Gurugram District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Accenture services Pvt Ltd in India seeks a Customer Service Senior Analyst with 5–8 years of experience. The role focuses on language translation and delivering customer service excellence, with Italian language skills a key requirement.

You will handle moderately complex issues, interface with peers and possibly clients, and work with minimal instruction. The role may require rotational shifts as part of a dynamic global delivery model.

Qualifications

• Graduate in any field
• 5–8 years of experience
• Proficiency in Italian language
• Experience in customer service is required; order management knowledge is a plus

Responsibilities

• Analyse and solve increasingly complex problems
• Interact with peers within Accenture; some client interaction
• Work with minimal daily instruction and moderate guidance on new tasks
• Occasional rotational shifts may be required

Skills

Language Translation

Customer Service

Italian Language

Order Management

Education

Any Graduation

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Need an expert in language and having Order Management knowledge would be an added advantage.
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Italian Language - P4 Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts