Customer Service Senior Analyst

Accenture PLC; Gurugram District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Accenture PLC is seeking a Customer Service Senior Analyst in Gurugram to manage end-to-end translation and customer support processes. The role requires strong language command and experience in customer service translation, working within a global professional services environment.

Candidates should have 5–8 years of experience and a graduation degree. The position may involve rotation shifts and interaction with peers, clients, and management across Accenture’s network.

Qualifications

• German language proficiency at P4 level is required.
• Experience with language translation for customer service is beneficial.
• Any Graduation is required.

Responsibilities

• Analyze and solve increasingly complex problems.
• Day-to-day interactions are with peers within Accenture.
• Some interaction with clients and/or Accenture management.
• Minimal instruction on daily tasks with moderate guidance on new assignments.
• Decisions impact your own work and may impact others.
• May oversee a small team or work effort; rotation shifts may be required.

Skills

German (P4)

Language Translation - Customer<br/>S

Education

Any Graduation

Job description

Skill required:

Language Translation - Customer Service

Designation:

Customer Service Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Need someone with exceptionally good command over language, as the role requires to manage the process end to end.
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• German Language - P4

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts Any Graduation

Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture'sRecruiting and Hiring Statementfor more information on how we process your data during the Recruiting and Hiring process.