Customer Service Senior Analyst - Voice

Accenture; Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Accenture in India seeks a Customer Service Senior Analyst to join our team. You will analyze customer inquiries and provide resolutions, supporting clients and internal stakeholders.

The role requires 5 to 8 years of experience, a graduation, and strong Spanish language proficiency. You may work in shifts and collaborate with peers across Accenture.

This position emphasizes problem solving, accuracy, and customer satisfaction in a fast-paced environment.

Qualifications

• Graduation from any discipline.

Responsibilities

• Analyze and solve increasingly complex problems.
• Interact with peers within Accenture and occasionally with clients/management.
• Follow minimal instruction on daily tasks and take direction on new assignments.
• Role may require rotational shifts.

Skills

Customer Service

Education

Any Graduation

Job description

Skill required

Language Translation - Customer Service

Designation

Customer Service Senior Analyst

Qualifications

Any Graduation

Years of Experience

5 to 8 years

Language - Ability

Spanish - Expert

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

Comments\"Would be great if we can get Spanish with OTC domain, but if not available, will need trainable resources.Skillset - collections, Credit and disputes Deductions\"Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for

Primary skill - Customer Service - P1

Roles and Responsibilities

In this role you are required to do analysis and solving of increasingly complex problems.Your day to day interactions are with peers within Accenture.You are likely to have some interaction with clients and or Accenture management.You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of others.In this role you would be an individual contributor and or oversee a small work effort and or team.Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation