Customer Service Senior Analyst

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture is seeking a Language Translation - Customer Service Senior Analyst with proficiency in Italian. The role involves analyzing inquiries, delivering accurate translations, and supporting multi-channel customer service in a global setting.

You will collaborate with peers within Accenture and may interact with clients or management. The position may require rotational shifts and a Graduation with 5–8 years of experience is expected.

Qualifications

• Expertise in language translation and customer service
• Experience with order management is an added advantage
• Any Graduation is acceptable for the role

Responsibilities

• Analyze and solve increasingly complex problems
• Interact with peers within Accenture on a daily basis
• Engage with clients and/or Accenture management as needed
• Receive minimal daily guidance and moderate instruction on new tasks
• Work as an individual contributor or lead a small team and may rotate shifts

Skills

Language translation

Customer service

Order management knowledge

Education

Graduation

Job description

Skill required: Language Translation - Customer Service Designation: Customer Service Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Need an expert in language and having Order Management knowledge would be an added advantage.
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.

What are we looking for?

• Italian Language - P4

Roles and Responsibilities

• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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