Customer Service Senior Analyst - Voice

Accenture services Pvt Ltd; Gurugram District; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Accenture is seeking a Customer Service Senior Analyst in India who will handle complex customer service inquiries and issues. The role requires 5–8 years of experience and graduation in any field, with Spanish language expertise being highly desirable.

You may interact with peers, clients, or management and will work with limited daily guidance, including potential rotational shifts. The position focuses on delivering high-quality customer service, resolving disputes, and maintaining client

Qualifications

• 5–8 years of experience in customer service
• Fluency in Spanish (Expert)
• Graduation from any field
• OTC domain experience is a plus

Responsabilités

• Perform analysis and solve increasingly complex problems.
• Interact with peers within Accenture; may engage with clients or management.
• Work with minimal daily instructions and moderate guidance on new tasks.
• Roles may involve rotational shifts and being an individual contributor or leading a small team.

Connaissances

Spanish Expert

Formation

Any Graduation

Description du poste

Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

Language - Ability:Spanish - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Comments
• "Would be great if we can get Spanish with OTC domain, but if not available, will need trainable resources.
• Skillset - collections, Credit and disputes Deductions"
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts