Customer Service Senior Analyst

Accenture in India; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture is seeking a Customer Service Senior Analyst in India with 5–8 years of experience and strong German language skills. The role focuses on end-to-end process management and delivering high-quality customer service.

The candidate should have a graduation in any discipline and excellent communication abilities to handle inquiries, resolve issues, and maintain client satisfaction. The position may involve rotational shifts and cross-functional collaboration.

Qualifications

• Graduation from any discipline.
• 5–8 years of experience in customer service/translation.
• Excellent command of language and communication skills.
• Role involves end-to-end process management and analysis.

Responsibilities

• Manage end-to-end customer service processes.
• Address inquiries and resolve issues to ensure customer satisfaction.
• Interact with peers and possibly clients; may involve rotating shifts.

Skills

German language

Customer service

Translation

Education

Graduation

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Need someone with exceptionally good command over language, as the role requires to manage the process end to end.
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• German Language - P4 Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems.
• Your day to day interactions are with peers within Accenture.
• You are likely to have some interaction with clients and or Accenture management.
• You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
• Decisions that are made by you impact your own work and may impact the work of others.
• In this role you would be an individual contributor and or oversee a small work effort and or team.
• Please note that this role may require you to work in rotational shifts