Customer Service Specialist - Voice

Accenture in India; Gurugram District; On-site; INR 900,000 - 1,150,000; Full time

Job summary

Accenture is seeking a Customer Service Specialist with expert Portuguese language skills to join its procurement support team in India. You will handle client interactions, translate and assist in negotiations, and help identify opportunities to improve savings and value across services.

With 7–11 years of experience, you will analyze moderately complex problems, coordinate with senior management, and adapt processes for client success.

Qualifications

• Graduation in any field is required.
• 7–11 years of experience in customer service or related procurement domain.
• Proficiency in Portuguese language.
• Willingness to work in rotational shifts.

Responsibilities

• Support procurement management for clients to maximize value.
• Identify needs, qualify suppliers, request proposals and negotiate terms.
• Translate and handle customer service interactions when needed.
• Analyze issues and solve moderately complex problems.
• Align with senior management on team goals and directions.

Skills

Portuguese Expert

Customer Service

Education

Graduation

Job description

Skill required: Language Translation - Customer Service

Designation: Customer Service Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Language - Ability:Portuguese - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, peers and communities.Visit us at www.accenture.com

What would you do?

• Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations.
• You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable They are involved in the identification of need finding and qualifying the suppliers requesting proposals negotiating with suppliers contracting delivery and analyzing results
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems.
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
• The person would require understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor.
• May interact with peers and or management levels at a client and or within Accenture.
• Guidance would be provided when determining methods and procedures on new assignments.
• Decisions made by you will often impact the team in which they reside.
• Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shifts