Customer Service Specialist - Voice

Accenture services Pvt Ltd; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture invites a seasoned Customer Service Specialist to join our global service delivery team in India. You will handle Spanish-language customer inquiries, provide solutions, and ensure high satisfaction across interactions.

The role requires 7–11 years of experience, a graduation, and expert proficiency in Spanish. You may work in shifts and collaborate with cross-functional teams to resolve moderately complex issues and improve service processes.

Qualifications

• Graduation from a recognized institution.

Responsibilities

• Handle customer service inquiries and provide support to customers.
• Resolve issues and ensure customer satisfaction across interactions.
• Collaborate with team and management to address client needs.
• May work in rotational shifts as required.
• Analyze moderately complex problems and propose practical solutions.

Skills

Customer Service

Spanish

Education

Graduation

Job description

Skill required:

Language Translation - Customer Service

Designation:

Customer Service Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

Language - Ability:

Spanish - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Customer Service
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for?
• Primary skill - Customer Service - P1 Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems.
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
• The person would require understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor.
• May interact with peers and or management levels at a client and or within Accenture.
• Guidance would be provided when determining methods and procedures on new assignments.
• Decisions made by you will often impact the team in which they reside.
• Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shifts