Customer Service Representative -US shift (English & Spanish)

Med-pro Health Care Services; Zone 7 Ambattur; Sur place; INR 335 000 - 670 000; Plein temps

Avantages offerts par ce poste

Competitive Salary Package

Career Growth Opportunities

Dynamic International Work Environment

Opportunity to work with US Healthcare

Résumé du poste

MED-PRO HEALTH CARE SERVICES PVT. LTD is seeking a motivated Spanish Voice Process Associate to support our US healthcare clients from Mogappair, Chennai.

The role requires handling calls in US English and Spanish, scheduling appointments, and delivering high-quality customer service during a fixed night shift aligned with US PST hours. You will engage with US customers and Spanish-speaking clients, maintain CRM records, and ensure accurate information while meeting productivity and service

Qualifications

• Minimum 1 year of experience in Tele-sales, Lead Generation, Collections, Customer Service, or an International Voice Process.

Responsabilités

• Handle inbound and outbound calls in US English and Spanish.
• Communicate effectively with US customers and Spanish-speaking clients.
• Schedule, confirm, and coordinate appointments as required.
• Provide accurate information and ensure a positive customer experience.
• Maintain customer records and update call details in CRM systems.
• Follow call handling procedures, quality standards, and client guidelines.
• Meet productivity, quality, and customer service targets.

Connaissances

Spanish fluency

English fluency

MS Office

CRM proficiency

Tele-sales

Outils

CRM platforms

MS Office

Description du poste

GREETINGS FROM MED-PRO HEALTH CARE SERVICES PVT. LTD!

JOB DESCRIPTION

Hiring: Spanish Voice Process Associate US Healthcare (Bilingual: English & Spanish)

Location: Mogappair,Chennai
Shift: Fixed Night Shift (Aligned with US PST Business Hours)
Employment Type: Full-Time

Join Our Growing Team!

We are looking for a motivated, empathetic, and results-oriented Spanish Voice Process Associate to join our US Healthcare team. The candidate will be responsible for handling inbound and outbound calls in both US English and Spanish, providing excellent customer service, and scheduling appointments for US healthcare clients.

Key Responsibilities

• Handle inbound and outbound calls in both US English and Spanish.
• Communicate effectively with US customers and Spanish-speaking clients.
• Schedule, confirm, and coordinate appointments as required.
• Provide accurate information and ensure a positive customer experience.
• Maintain customer records and update call details in CRM systems.
• Follow call handling procedures, quality standards, and client guidelines.
• Meet productivity, quality, and customer service targets.

Required Qualifications

• Minimum 1 year of experience in Tele-sales, Lead Generation, Collections, Customer Service, or an International Voice Process.
• Fluency in Spanish and English, with the ability to handle customer calls independently in both languages.
• Excellent verbal communication skills in English and Spanish.
• Strong customer engagement and relationship-building skills.
• Good listening, problem-solving, and interpersonal skills.
• Proficiency in MS Office and familiarity with CRM platforms and communication tools.
• Willingness to work in a fixed night shift aligned with US business hours.

Preferred Skills

• Experience handling US customers.
• Prior experience in appointment scheduling or healthcare-related voice processes.
• Experience in bilingual customer support (English & Spanish).
• Knowledge of US healthcare processes will be an added advantage.

What We Offer

• Competitive Salary Package
• Career Growth Opportunities
• Dynamic International Work Environment
• Opportunity to work with US Healthcare clients