Customer Service Representative(Portuguese Language specialist)

TP; Hyderabad; On-site; INR 630,000 - 770,000; Full time

Benefits offered by this job

2-way cab facility provided (up to 25KM)

Job summary

TP is hiring for the position of Portuguese Language Specialists (Non-Voice / Back Office Support) in Hyderabad. This role involves providing customer support, ensuring high-quality communication in Portuguese and English, and resolving queries efficiently.

Candidates should possess a graduate degree and certification as a Portuguese Language Specialist along with 1+ year of customer service experience. The position offers a rotational shift work week and a competitive salary of up to 7 LPA.

Qualifications

• 1+ year of experience in customer service / international support is mandatory.
• Strong written communication skills in Portuguese and English are required.
• Experience in non-voice supports such as chat/email is preferred.

Responsibilities

• Handle customer queries via chat and email support.
• Provide accurate and timely resolutions for international customers.
• Maintain high standards of written communication in Portuguese & English.
• Analyze customer issues and offer effective solutions.

Skills

Portuguese language communication

Customer service experience

Problem-solving

Analytical skills

Education

Graduate in any discipline

Certified Portuguese Language Specialist

Job description

About the Role

We are hiring Portuguese Language Specialists (Non-Voice / Back Office Support) for an international customer support process. This role is ideal for professionals with 1+ year of customer service experience and strong expertise in Portuguese language communication.

• Work Mode: On-site
• Shift: Rotational shifts
• Work Week: 5 Days (Rotational week offs)
• Salary: Up to 7 LPA
• Transportation: 2-way cab facility provided (Upto 25KM)

Responsibilities

• Handle customer queries via chat and email support
• Provide accurate and timely resolutions for international customers
• Maintain high standards of written communication in Portuguese & English
• Ensure adherence to process guidelines and quality parameters
• Analyze customer issues and offer effective solutions

Required Qualifications

• Graduate(Mandatory) in any discipline
• Certified Portuguese Language Specialist (Mandatory)
• Minimum 1+ year of experience in customer service / international support
• Strong written communication in Portuguese and English
• Good problem-solving and analytical skills
• Comfortable working in rotational shifts

Preferred Skills

• Experience in non-voice (chat/email) support
• Customer-centric mindset with attention to detail
• Ability to work in a fast-paced, global environment