International Customer Service Representative

Tech Mahindra; Mumbai Suburban; On-site; INR 585,000 - 715,000; Full time

Benefits offered by this job

One-way cab facility (for addresses in

Quick onboarding process

Competitive benefits package

Job summary

TECH MAHINDRA in Mumbai seeks experienced candidates for International Voice Process. You will handle voice/chat interactions across time zones and deliver excellent service to clients, resolving queries efficiently.

Freshers with good communication or those with 0–12 months experience are welcome; Mumbai candidates only. The role requires rotating shifts and offers a competitive benefits package.

Qualifications

• Graduate/Undergraduate degree required.
• Fresher with excellent communication welcome.
• 0–12 months of international voice process experience acceptable.

Responsibilities

• Handle voice/chat processes for international clients.
• Provide excellent customer service across time zones.
• Resolve customer queries efficiently and effectively.
• Demonstrate strong communication and interpersonal skills.

Skills

Voice Process

Chat Process

Customer Service

Communication Skills

Education

Graduate/Undergraduate degree

Job description

TECH MAHINDRA - HIRING FOR INTERNATIONAL VOICE PROCESS - EXPERIENCED

Key Responsibilities:

• Voice Process/Chat Process
• Provide excellent customer service to clients across different time zones
• Resolve customer queries effectively and efficiently
• Demonstrate strong communication and interpersonal skills

LOCATION : Mumbai

NOTE- ONLY MUMBAI CANDIDATES CAN APPLY

Eligibility:

• Graduate/Undergraduate degree
• Freshers with excellent communication skills can apply (no prior experience required)
• Candidates with 0-12 months of international voice process experience are also welcome to

Selection Process:

• HR Interview
• VNA (Voice and Accent) Assessment
• Ops Interview

Compensation:

Experienced Candidate(s): Up to 6.5 LPA (depending on your last CTC and performance in the interview and process)

Shift Requirements:

• Candidates should be comfortable working rotational shifts 24*7

Perks and Benefits:

• One-way cab facility (for addresses within designated boundaries)
• Quick onboarding process
• Competitive benefits package