Customer Service Representative

Global Services; Thane; On-site; INR 240,000 - 360,000; Full time

Job summary

Global Services in Maharashtra seeks a Customer Service Representative to deliver exceptional service to clients in an international BPO setting. You will be the first point of contact, addressing inquiries and ensuring issues are resolved efficiently.

The role emphasizes professional communication, teamwork, and the ability to thrive in a fast-paced environment while supporting international sales processes.

Qualifications

• Proven experience in customer service within a fast-paced environment.
• Familiarity with international sales processes and BPO operations.
• Strong verbal and written communication skills and professional demeanor.

Responsibilities

• Respond to customer inquiries via phone, email, or chat with a focus on resolution.
• Collaborate with team members to enhance overall customer experience and support quality.

Skills

Customer service

International sales processes

BPO experience

Communication excellence

Education

Bachelor's degree (preferred)

Higher secondary education

Tools

CRM systems

Job description

We are seeking a dedicated Customer Service Representative to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in an international BPO setting. This role requires a strong focus on customer care and the ability to handle inquiries related to international sales. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met and their issues are resolved efficiently.

Key responsibilities include responding to customer inquiries via phone, email, or chat, maintaining a high level of professionalism, and working collaboratively with team members to enhance the customer experience.

The successful candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Required skills for this position include a strong background in customer service, familiarity with international sales processes, and experience in a BPO environment.