Customer Service Representative

Global Services; Navi Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Global Services is seeking a Customer Service Representative in Maharashtra to provide exceptional support to international clients. You will be the first point of contact, ensuring inquiries are resolved efficiently and professionally.

You will handle inquiries via phone, email, or chat, collaborating with team members to enhance the customer experience in a fast-paced BPO setting.

Qualifications

• Experience in customer service roles
• Familiarity with international sales processes
• Background in a BPO environment is preferred

Responsibilities

• Respond to customer inquiries via phone, email, or chat with professionalism
• Coordinate with team to improve customer experience and resolve issues
• Maintain high-quality service standards in a fast-paced environment

Skills

Customer service

International sales processes

BPO experience

Job description

We are seeking a dedicated Customer Service Representative to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in an international BPO setting. This role requires a strong focus on customer care and the ability to handle inquiries related to international sales. As a Customer Service Representative, you will be the first point of contact for our customers, ensuring their needs are met and their issues are resolved efficiently.

Key responsibilities include responding to customer inquiries via phone, email, or chat, maintaining a high level of professionalism, and working collaboratively with team members to enhance the customer experience.

The successful candidate will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Required skills for this position include a strong background in customer service, familiarity with international sales processes, and experience in a BPO environment.