Customer Service Representative

TP; Sahibzada Ajit Singh Nagar; Presencial; INR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 Days Working

Rotational Offs

Rotational Shifts

Descripción de la vacante

TP is hiring for a Chat Process role: Customer Service Executive (Chat Support with Upselling). The job involves handling customer chats, delivering prompt resolutions, and upselling relevant products to enhance the customer experience.

It operates on a 5-day work week with 2 rotational offs and rotational shifts, with pickup/drop facilities available. Ideal candidates have excellent English communication, strong customer service orientation, and the ability to multitask in a fast-paced

Formación

• Excellent verbal communication in English.
• Strong customer service orientation.
• Ability to multitask in a fast-paced environment.
• Basic computer knowledge is required.
• Willingness to work in rotational shifts (US process).

Responsabilidades

• Handle customer queries and concerns via Chats in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Deliver exceptional customer service to ensure high customer satisfaction.
• Identify customer needs and proactively upsell relevant products/services.
• Achieve individual and team performance targets including quality and upselling metrics.
• Maintain detailed records of customer interactions.
• Follow company guidelines, compliance standards, and processes.
• Coordinate with internal teams to resolve issues.

Conocimientos

Verbal English

Customer service

multitasking

Basic computer knowledge

Rotational shifts

Descripción del empleo

Job Description

We are hiring for Chat Process for the role of Customer Service Executive (Chat Support with Upselling). The role involves handling customer queries through chat, providing prompt and accurate resolutions, and identifying opportunities to upsell relevant products and services to enhance customer experience.This is a 5-day working role with 2 rotational offs and rotational shifts. Pick-up and drop facilities are available for employees.

Roles & Responsibilities

• Handle customer queries and concerns via Chats in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Deliver exceptional customer service to ensure high customer satisfaction.
• Identify customer needs and proactively recommend relevant products/services (upselling).
• Achieve individual and team performance targets, including quality and upselling metrics.
• Maintain detailed and accurate records of customer interactions.
• Follow company guidelines, compliance standards, and process protocols.
• Coordinate with internal teams when required to resolve customer issues.

Key Skills Required:

• Excellent Verbal communication skills in English.
• Strong customer service orientation.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge.
• Willingness to work in rotational shifts (US process).

Work Schedule & Benefits:

• 5 Days Working
• 2 Rotational Offs
• Rotational Shifts