International Chat Process

Chandigarh News; Chandigarh; On-site; INR 300,000 - 460,000; Full time

Job summary

Chandigarh News is seeking an Inbound Chat- Analyst to handle US-based customer inquiries, provide product information, and drive upsells through chat. You will be the first point of contact, delivering excellent service and capturing interest in purchases.

This role requires strong written English, prior chat or online sales experience, CRM familiarity, multitasking, and the ability to work in a fast-paced, rotating shift environment, including evenings and weekends.

Qualifications

• Excellent written communication in English.
• Experience in customer service and sales, preferably in chat/online environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with CRM systems.

Responsibilities

• Respond to incoming chats from customers in a professional and courteous manner.
• Engage customers to understand needs and provide information about products, pricing, and promotions.
• Proactively upsell and cross-sell products and services.
• Handle objections and work to close sales.
• Document all interactions in the CRM system.
• Meet or exceed sales targets through chat upsells.
• Maintain knowledge of products and industry trends.

Skills

English proficiency

Customer service

Sales experience

Chat/online support

Multitasking

Time management

Problem-solving

Education

Bachelor's degree

Tools

CRM software

Job description

Job Description: Inbound Chat- Analyst

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

• Responding to incoming chats from customers in a professional and courteous manner.
• Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
• Proactively seeking opportunities to upsell and cross-sell products and services to customers.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity Chat.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a chat or online environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education:

• Bachelor's degree in any field is preferred.