Customer Service Representative

CryptoMize; New Delhi; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Restaurant? Not stated

Job summary

CryptoMize is seeking a Customer Service Representative for our New Delhi HQ. The role is full-time and permanent with immediate joining, serving as the voice between clients and delivery teams.

You will own the servicing layer for multiple engagements, manage onboarding, status cadence, escalations, and renewals, and resolve issues by addressing root causes with the delivery teams.

Qualifications

• Strong verbal and written communication for client servicing.
• Ability to manage client accounts through the full engagement lifecycle.
• Problem-solving to identify root causes and coordinate with delivery.
• Accurate documentation of client interactions and requests.

Responsibilities

• Own the servicing layer for a portfolio of client engagements.
• Manage client accounts from onboarding to renewal.
• Resolve complaints by identifying root causes and guiding corrective actions.

Skills

Phone & written comms

Client relationship mgmt

Complaint resolution

Account record-keeping

Behavior analysis

Process improvement

Tools

CRM platforms

Call logging

Google Workspace

Engagement trackers

Job description

Customer Service Representative jobs in Delhi at CryptoMize are open on a rolling, always-hiring basis - intelligence clients are high-stakes clients, and the representative is the voice that keeps those relationships steady while engagements run. This is a full-time, permanent position with immediate joining, based at our New Delhi HQ, sitting between the client portfolio and every delivery cell behind it. The work is client servicing at agency grade: before, during and after each engagement, the representative is the one a client can actually reach. Below is the complete job description - responsibilities, requirements, the seniority path, and the selection process.

What you will actually do:

• Own the servicing layer for a portfolio of client engagements - every inbound request triaged, answered or routed to the right cell within the engagement’s response window
• Manage client accounts through the full engagement lifecycle: onboarding paperwork, status cadence, escalation handling and renewal conversations
• Resolve complaints the way investigators do - find the actual cause, not the fastest apology, then select and drive the corrective path with the delivery team

Skills that matter:

Professional phone and written communication, Client relationship management based on trust, consistency and follow-through, Complaint resolution, Account record-keeping with punctilious accuracy, Consumer and client behavior analysis, Process improvement.

Tools you will use:

CRM platforms, Structured call and request logging, Google Workspace document flows, Internal engagement trackers.

Location: New Delhi (HQ), E4, Vasant Vihar. Type: full-time permanent. Availability: immediate, rolling intake. Compensation: discussed at screening.