Customer Service Representative

Firstsource; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Firstsource in Mumbai is seeking a customer service associate who enjoys talking to people and proactively solving issues. You will help convert customers into passionate evangelists by delivering timely, accurate information across channels.

You will communicate with customers via phone, email, and chat, answer questions about product, pricing, and availability, collaborate with internal teams, and perform data entry across platforms to ensure seamless service delivery.

Qualifications

• 1-3 years of relevant work experience.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Job description

The ideal candidate loves talking to people and proactively solving issues.

You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work