Client Service Representative

Bitbybit Solutions; Indore District; On-site; INR 300,000 - 520,000; Full time

Job summary

Bitbybit Solutions is seeking a friendly Client Service Representative to be the primary contact for our clients. You will manage inquiries, resolve issues, and ensure a positive experience that drives client retention.

In this role you will respond via phone, email, chat or in person; provide product information; update CRM records; collaborate with sales, technical and billing teams; and escalate complex issues when needed.

Responsibilities

• Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.
• Provide accurate information about products, services, and company policies.
• Address and resolve client concerns, complaints, or service issues professionally.
• Maintain and update customer records and ensure data accuracy in CRM systems.
• Collaborate with internal teams (sales, technical, billing) to address client needs.
• Follow up with clients to ensure their satisfaction and identify additional service needs.
• Maintain knowledge of company offerings, industry developments, and customer support trends.
• Escalate complex or unresolved issues to the appropriate departments.

Job description

Job Summary

We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction.

Key Responsibilities

• Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.
• Provide accurate information about products, services, and company policies.
• Address and resolve client concerns, complaints, or service issues professionally.
• Maintain and update customer records and ensure data accuracy in CRM systems.
• Collaborate with internal teams (sales, technical, billing) to address client needs.
• Follow up with clients to ensure their satisfaction and identify additional service needs.
• Maintain knowledge of company offerings, industry developments, and customer support trends.
• Escalate complex or unresolved issues to the appropriate departments.