Client Service Representative

Bitbybit Solutions; Agra District; On-site; INR 260,000 - 360,000; Full time

Job summary

Bitbybit Solutions is seeking a friendly, professional Client Service Representative to act as the primary point of contact for our clients. The role focuses on managing inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention.

You will respond to queries via phone, email, chat, or in person, provide product information, update CRM records, and collaborate with sales, technical, and billing teams to meet client needs and maintain service

Responsibilities

• Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.
• Provide accurate information about products, services, and company policies.
• Address and resolve client concerns, complaints, or service issues professionally.
• Maintain and update customer records and ensure data accuracy in CRM systems.
• Collaborate with internal teams (sales, technical, billing) to address client needs.
• Follow up with clients to ensure their satisfaction and identify additional service needs.
• Maintain knowledge of company offerings, industry developments, and customer support trends.
• Escalate complex or unresolved issues to the appropriate departments.

Job description

Job Summary

We are seeking a friendly, professional, and solutions-driven Client Service Representative to act as the primary point of contact for our clients. The ideal candidate will be responsible for managing client inquiries, resolving issues efficiently, and ensuring a positive customer experience that supports client retention and satisfaction.

Key Responsibilities

• Respond to client queries via phone, email, chat, or in person in a timely and courteous manner.
• Provide accurate information about products, services, and company policies.
• Address and resolve client concerns, complaints, or service issues professionally.
• Maintain and update customer records and ensure data accuracy in CRM systems.
• Collaborate with internal teams (sales, technical, billing) to address client needs.
• Follow up with clients to ensure their satisfaction and identify additional service needs.
• Maintain knowledge of company offerings, industry developments, and customer support trends.
• Escalate complex or unresolved issues to the appropriate departments.