Mphasis Walk-in Interview 2026 | Voice Customer Care Executive | Apply Now

Freshers Recruitment; India; On-site; INR 240,000 - 380,000; Full time

Benefits offered by this job

Cab facility

Job summary

Mphasis is conducting a walk-in interview for the role of Voice Customer Care Executive in Mangaluru. Open to candidates with any graduation and 0–1 year experience. Salary will be as per industry standards. Walk-in dates are 12–15 May 2026 with shifts including night hours.

Selected candidates will handle customer queries via calls and emails, maintain records, and follow standard processes to ensure customer satisfaction. Cab facility available within 25 km radius.

Qualifications

• Candidates must have completed graduation in any stream.
• Freshers or candidates with up to 1 year of experience are eligible.

Responsibilities

• Handle customer queries through calls (inbound/outbound) and emails within set timelines.
• Record customer interactions accurately in the system.
• Use the knowledge base and follow defined processes to resolve issues.
• Ensure proper follow-up until the issue is resolved.
• Maintain high levels of customer satisfaction.

Skills

Basic computer knowledge

Verbal English

Written English

Phone systems familiarity

Strong communication

Neutral accent

Listening & questioning

Insurance domain basics

Education

Any Degree

Tools

MS Office

Avaya

Job description

Mphasis Walk-in Interview 2026 : Mphasis is conducting a walk-in drive for the role of Voice Customer Care Executive. Candidates who have completed any degree can apply for this opportunity. If you’re looking for a job in Mangaluru, this could be a great chance to start your career.

Eligible candidates can directly attend the walk-in interview between 12th May and 15th May 2026. Check out the full details below.

• Role: Voice Customer Care Executive
• Type: Walk-in Drive
• Qualification: Any Degree
• Experience: 0 to 1 year
• Salary: As per industry standards
• Walk-in Dates: 12 – 15 May 2026

Eligibility Criteria

• Candidates must have completed any graduation degree.

Preferred Skills

• Basic to intermediate computer knowledge
• Working knowledge of MS Office
• Familiarity with phone systems like Avaya (basic level)
• Strong verbal and written English communication skills
• Ability to speak clearly with a neutral accent
• Good listening and questioning skills
• Basic understanding of the insurance domain
• Fresh graduates with excellent communication are welcome
• Good analytical thinking ability
• Handle customer queries through calls (inbound/outbound) and emails within set timelines
• Record customer interactions accurately in the system
• Use the knowledge base and follow defined processes to resolve issues
• Ensure proper follow-up until the issue is resolved
• Maintain high levels of customer satisfaction
• Show a strong interest in delivering quality customer service
• Be flexible to work in rotational shifts, including extended hours if needed
• Clear required assessments like voice & accent (V&A) and typing tests
• Candidates must be comfortable working night shifts
• Work schedule: 5 days a week with 2 days off
• Cab facility available for employees within a 25 km radius

FAQs for Mphasis Walk-in Interview Drive 2026

1. Who can apply for the Mphasis Walk-in Drive 2026?

Any candidate who has completed a graduation degree in any stream is eligible to apply. Both freshers and candidates with up to 1 year of experience can attend the interview.

2. What is the job role offered in this walk-in drive?

The role offered is Voice Customer Care Executive, where selected candidates will handle customer queries through calls and emails.

3. Is prior experience required for this role?

No, prior experience is not mandatory. Freshers with strong communication skills are encouraged to apply.

4. What are the working conditions for this role?

Candidates should be comfortable working in night shifts, rotational schedules, and extended working hours if required. The job follows a 5-day work week with 2 days off.

5. Are there any additional benefits provided?

Yes, the company provides two-way cab facilities for employees within a 25 km radius, making it convenient for night shift workers.

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Guddi

Guddi is a Passionate Job Content Writer holding 5 years of Experience in this Industry.