Customer Service Representative

Galaxy Resource Private Limited; Lucknow; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary based on experience

Professional development opportunities

Friendly and supportive work环境

Job summary

Galaxy Resource Private Limited (GRPL India) in Lucknow invites applications for a full-time Customer Service Representative. Freshers and experienced candidates may apply. Salary offered ranges from ₹15,000 to ₹25,000 per month, with 100 openings available.

The role involves handling customer interactions via phone, email, and chat, processing data, supporting sales activities, and resolving issues. A high school diploma is required, with business-related education a plus.

Qualifications

• Education: High school diploma or equivalent; a business-related degree is a plus.
• Experience: Prior BPO or customer service experience preferred.
• Skills: Excellent communication and interpersonal skills; ability to work under pressure and handle multiple tasks.
• Technical: Proficiency in basic computer applications and CRM systems.

Responsibilities

• Provide high-quality customer support via phone, email, and chat; ensure customer satisfaction.
• Handle data entry, record keeping, and report generation.
• Assist in outbound and inbound sales activities and promote products/services.
• Identify and resolve customer issues promptly; escalate to senior staff as needed.
• Collaborate with team members and supervisors to meet goals and improve efficiency.

Skills

Communication

Interpersonal skills

Pressure handling

Multitasking

Education

High school diploma or equivalent

Degree in business or related field (a plus)

Tools

CRM systems

Basic computer applications

Job description

This full time Customer Service Representative vacancy in Lucknow is being filled by Galaxy Resource Private Limited, Lucknow’s recruitment and staffing firm (GRPL India). Both freshers and experienced candidates may apply, subject to the role requirements below. Pay on offer: ₹15,000–₹25,000/month (100 openings).

Location: Lucknow Recruiter: Galaxy Resource Private Limited (GRPL India).

Job at a glance

• Role: Customer Service Representative
• Location: Lucknow, Uttar Pradesh
• Salary: ₹15,000–₹25,000/month
• Job type: Full Time
• Openings: 100
• Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Customer Service Representative

• Customer Service: Provide high-quality customer support via phone, email, and chat. Address inquiries, resolve issues, and ensure customer satisfaction.
• Process Management: Execute daily business processes with accuracy. Handle data entry, record keeping, and report generation as required.
• Sales Support: Assist in outbound and inbound sales activities. Promote company products and services, and achieve sales targets.
• Problem Resolution: Identify and resolve customer complaints or issues promptly. Escalate complex problems to senior staff as needed.
• Team Collaboration: Work closely with team members and supervisors to meet team goals and improve operational efficiency.

Who should apply

• Education: High school diploma or equivalent. A degree in business or a related field is a plus.
• Experience: Previous experience in a BPO or customer service role is preferred.
• Skills: Excellent communication and interpersonal skills. Ability to work under pressure and handle multiple tasks.
• Technical Skills: Proficiency in basic computer applications and CRM systems.

Pay and benefits

• Competitive salary based on experience
• Professional development opportunities
• Friendly and supportive work environment