Business Process Outsourcing

Galaxy Resource Private Limited; Lucknow; On-site; INR 270,000 - 330,000; Full time

Benefits offered by this job

Incentives

Performance bonuses

Continuous learning

Job summary

Galaxy Resource Private Limited (GRPL India) in Lucknow is seeking a motivated individual for a full-time Business Process Outsourcing role. You will handle inbound and outbound calls, provide accurate product information, and maintain customer records to ensure a high-quality service experience.

Freshers and experienced candidates may apply, with English and Hindi communication skills required. The role involves rotational shifts and CRM usage, offering a chance to grow in a dynamic,

Qualifications

• Graduate degree in any discipline.
• Excellent verbal and written communication in English and Hindi.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-pressure situations with a positive attitude.
• Proficiency with CRM software and related tools.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns.
• Provide accurate information about products and services, ensuring a positive customer experience.
• Resolve customer issues efficiently, escalating complex cases to the appropriate department.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to achieve performance targets and service level agreements (SLAs).
• Stay updated with product knowledge and process changes.

Skills

Communication skills

English and Hindi fluency

Problem-solving ability

Team collaboration

Education

Graduate degree

Tools

CRM software

Job description

Looking for a Business Process Outsourcing role in Lucknow? Galaxy Resource Private Limited is shortlisting candidates for this full time position. Both freshers and experienced candidates may apply, subject to the role requirements below. Salary: ₹3 LPA (75 openings).

Recruiter: Galaxy Resource Private Limited (GRPL India). Location: Lucknow

Job at a glance

• Role: Business Process Outsourcing
• Location: Lucknow, Uttar Pradesh
• Salary: ₹3 LPA
• Job type: Full Time
• Openings: 75
• Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Business Process Outsourcing

• Handle inbound and outbound calls to assist customers with their queries and concerns.
• Provide accurate information about products and services, ensuring a positive customer experience.
• Resolve customer issues efficiently, escalating complex cases to the appropriate department.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to achieve performance targets and service level agreements (SLAs).
• Stay updated with product knowledge and process changes.

Who should apply

• Graduate degree in any discipline.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-pressure situations with a positive attitude.
• Proficiency in using CRM software and other relevant tools.
• Willingness to work in rotational shifts.

Pay and benefits

• Competitive salary package of ₹3 LPA.
• Opportunity to work in a vibrant and collaborative environment.
• Continuous learning and professional development.
• Attractive incentives and performance bonuses.