Customer Care Executive, Delhi NCR & Panchkula

Galaxy Resource Private Limited; Lucknow; Vor Ort; INR 180.000 - 240.000; Vollzeit

Zusammenfassung

Galaxy Resource Private Limited (GRPL India) is seeking a Customer Care Executive for Lucknow with opportunities for Delhi NCR & Panchkula coverage. Openings exist for both freshers and experienced candidates; salary will be discussed during interview.

Location is Lucknow and role involves handling calls, emails, and chats. The candidate should be fluent in Hindi and English, comfortable with MS Office and CRM software, and able to work flexible shifts, including some evenings or weekends.

Qualifikationen

• 12th pass required; graduates preferred.
• Customer service or call centre experience is an advantage.
• Clear spoken and written communication in Hindi and English.
• Comfortable with MS Office and CRM software; flexible with shifts, including some evenings or weekends.

Aufgaben

• Answer customer calls, emails and chats promptly and professionally.
• Explain products, services and company policies accurately.
• Help customers place orders, process returns and resolve billing queries.
• Log every interaction and transaction in the CRM or ticketing tool.
• Escalate unresolved complaints to the right team and follow up until closure.
• Share recurring customer issues with other departments to improve service.

Kenntnisse

Customer support

Call handling

Email & chat

CRM

Order & billing

Ausbildung

12th pass

Graduates preferred

Tools

MS Office

CRM software

Jobbeschreibung

Galaxy Resource Private Limited (GRPL India) is recruiting a Customer Care Executive, Delhi NCR & Panchkula for a Lucknow based opening. Both freshers and experienced candidates may apply, subject to the role requirements below. The offered pay is Salary as per interview (2 openings).

About this job Customer Care Executive – Lucknow / Delhi NCR / Panchkula Customer Care Executive – Healthcare – Openings in Lucknow, Delhi NCR & Panchkula

Job at a glance

• Role: Customer Care Executive, Delhi NCR & Panchkula
• Location: Lucknow, Uttar Pradesh
• Salary: Salary as per interview
• Job type: Full Time
• Openings: 2Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Customer Care Executive, Delhi NCR & Panchkula

• Answer customer calls, emails and chats promptly and professionally.
• Explain products, services and company policies accurately.
• Help customers place orders, process returns and resolve billing queries.
• Log every interaction and transaction in the CRM or ticketing tool.
• Escalate unresolved complaints to the right team and follow up until closure.
• Share recurring customer issues with other departments to improve service.

Who should apply

• 12th pass required; graduates preferred.
• Customer service or call centre experience is an advantage.
• Clear spoken and written communication in Hindi and English.
• Comfortable with MS Office and CRM software; flexible with shifts, including some evenings or weekends.
• Key skills: Customer Support, Call Handling, Email & Chat Support, Complaint Resolution, CRM / Ticketing, Order & Billing Queries