Customer Service Executive

Galaxy Resource Private Limited; Lucknow; On-site; INR 180,000 - 220,000; Full time

Job summary

Galaxy Resource Private Limited (GRPL India) invites applications for a Customer Service Executive at its Lucknow location. Freshers and experienced candidates are welcome, with responsibilities spanning calls, emails, and inquiries to deliver accurate information and resolve issues.

You will maintain records, follow up on customer concerns, and collaborate with internal teams to ensure timely resolutions while meeting performance targets.

Qualifications

• Graduate required.
• Excellent communication and interpersonal skills.
• Patience and professionalism in handling inquiries.
• Familiarity with CRM systems is a plus.
• Basic computer skills (MS Office, email handling).

Responsibilities

• Handle incoming customer calls, emails, and inquiries.
• Provide accurate information about products, services, and promotions.
• Resolve customer complaints and escalate issues as needed.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are addressed.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Meet customer service performance targets and quality standards.

Skills

Communication skills

Interpersonal skills

Patience

Problem solving

Education

Graduate

Tools

CRM systems

MS Office

Job description

Galaxy Resource Private Limited (GRPL India) is recruiting a Customer Service Executive for a Lucknow based opening. Both freshers and experienced candidates may apply, subject to the role requirements below. The offered pay is ₹2 LPA (10 openings).

Recruiter: Galaxy Resource Private Limited (GRPL India). Location: Alambagh, Lucknow

Job at a glance

• Role: Customer Service Executive
• Location: Lucknow, Uttar Pradesh
• Salary: ₹2 LPA
• Job type: Full Time
• Openings: 10
• Recruiter: Galaxy Resource Private Limited (no fee charged to candidates)

What you will do as Customer Service Executive

• Handle incoming customer calls, emails, and inquiries efficiently.
• Provide accurate information about products, services, and promotions.
• Resolve customer complaints and **escalate** issues as needed.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their concerns are addressed.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Meet customer service performance targets and quality standards.

Who should apply

• Minimum qualification: Graduate.
• Excellent communication and interpersonal skills.
• Ability to handle customer queries with patience and professionalism.
• Strong problem-solving abilities.
• Familiarity with customer service practices and CRM systems is a plus.
• Basic computer skills (MS Office, email handling).
• Ability to work in a fast-paced environment and handle pressure.

Pay and benefits

• Competitive salary of ₹2 LPA.
• Opportunity for career growth and development.
• Friendly and supportive work environment.

Tagged as: bpo and kpo, Lucknow