Bpo Inbound Process

Galaxy Resource Private Limited; Lucknow; On-site; INR 270,000 - 330,000; Full time

Job summary

Galaxy Resource Private Limited in Lucknow is hiring for the BPO Inbound Process role. This full-time position welcomes freshers or candidates with 1–2 years of experience and offers a salary of ₹3 LPA.

The job focuses on handling inbound customer interactions, resolving issues, and maintaining accurate records in the CRM system. A customer-centric approach and teamwork are essential for success in this role.

Qualifications

• Education: High School Diploma or equivalent.
• Freshers welcome; prior BPO/customer service experience is a plus.
• Ability to stay calm under pressure and handle difficult situations professionally.
• Basic computer skills including MS Office and CRM tools.

Responsibilities

• Handle inbound customer queries, concerns and complaints with empathy.
• Provide accurate and effective solutions to customer issues.
• Manage a high volume of incoming calls while meeting quality standards.
• Log all interactions and resolutions in the CRM/system for reporting.
• Escalate unresolved queries to relevant teams and ensure timely follow-up.
• Follow SOPs and compliance guidelines in daily tasks.
• Collaborate with cross-functional teams to improve service quality.

Skills

Customer service

Communication

MS Office

CRM tools

Education

High School Diploma

Tools

CRM

Job description

This full time Bpo Inbound Process vacancy in Lucknow is being filled by Galaxy Resource Private Limited, Lucknow’s recruitment and staffing firm (GRPL India). Experience needed: Freshers/1-2 Years. Pay on offer: ₹3 LPA (100 openings).

Location: Lucknow Salary: 25k per month

Job at a glance

• Role: Bpo Inbound Process
• Location: Lucknow, Uttar Pradesh
• Salary: ₹3 LPA
• Job type: Full Time
• Experience: Freshers/1-2 Years
• Openings: 100

What you will do as Bpo Inbound Process

• Customer Interaction: Handle inbound customer queries, concerns, and complaints with a professional and empathetic approach.
• Issue Resolution: Provide accurate and effective solutions to customer issues, ensuring high levels of customer satisfaction.
• Call Management: Manage and respond to a high volume of incoming calls, while adhering to quality standards and response time targets.
• Documentation: Accurately log customer interactions, issues, and resolutions in the company’s system for future reference and reporting.
• Escalation: Escalate unresolved or complex queries to the relevant departments when necessary, ensuring proper follow-up.
• Process Adherence: Follow all internal guidelines, standard operating procedures (SOPs), and compliance regulations.
• Collaboration: Work closely with cross-functional teams to ensure customer concerns are resolved efficiently and provide feedback to improve services.

Who should apply

• Education: Minimum of a high school diploma or equivalent. Graduation in any discipline is preferred.
• Experience: Freshers are welcome; prior experience in customer service, BPO, or related fields is a plus.
• Ability to remain calm under pressure and handle difficult situations with professionalism.
• Basic computer proficiency, including knowledge of MS Office and CRM tools.
• Strong interpersonal skills, with the ability to work effectively in a team environment.
• Personal Attributes:
• Customer-centric mindset with a focus on delivering exceptional service.
• Positive attitude, patience, and a willingness to learn.
• Ability to manage time effectively and prioritize tasks efficiently.