Customer Service Representative

Bright Money; India; On-site; INR 180,000 - 320,000; Part time

Benefits offered by this job

Opportunity to join a founding team

Create an AI-powered bank

Work in a fast-paced environment

Job summary

A fast-growing global startup is looking for an Entry Level Customer Service Representative to manage inquiries and lead a team. This role involves maintaining a positive attitude, resolving complaints, and working in a night shift. Ideal candidates will have up to 1.5 years of experience in customer service for US clients. Join us in shaping the future of customer support in an AI-powered banking environment.

Qualifications

• 0 - 1.5 years of customer service experience in handling US clients.
• Willing to work in Night Shift.
• Ability to manage a team of junior customer service representatives.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries and manage expectations.
• Complete understanding of products to train juniors.
• Provide feedback on customer service efficiency.
• Understand products well and train juniors.
• Keep records of customer interactions, comments and complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction with professional support.

Skills

Customer service experience

Communication skills

Team management

Problem-solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Description

What You’ll do?

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
• Communicating with customers through various channels. Where possible create templates to be more effective.
• Acknowledging and resolving customer complaints.
• Complete understanding of products inside and out with ability to train the juniors.
• Keeping records of customer interactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What You’ll Bring?

• 0 - 1.5 years of customer service experience in handling US clients.
• Willing to work in Night Shift.
• Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.

What You’ll Get?

• A journey to create an AI-powered bank.
• An opportunity to work with A+ team in a fast-growing global startup.
• As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
• Building new processes and structures from the ground up.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Customer Service

Industries

Telecommunications, Consumer Services, and Internet Marketplace Platforms