IN Customer Support Specialist

Fintech Farm Ltd; India; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

Fintech Farm Ltd in India is hiring a customer support specialist to deliver outstanding service via chat, phone, email and social channels. You will represent our product online and provide accurate information using available company resources.

You will collaborate with internal and external stakeholders to resolve issues, escalate when needed, and take ownership of performance and service delivery while maintaining up-to-date product knowledge. Nights/weekends rotating shifts may be required.

Qualifications

• 2+ years in customer service, preferably at a high-growth fintech startup.
• Strong desire to help others with a good sense of humor.
• Excellent spoken and written communication; strong typing.
• Ability to work independently and with stakeholders.
• Bachelor’s Degree.
• Willing to work night and weekend rotating shifts.

Responsabilités

• Provide outstanding customer support via chat, phone, email, and social media.
• Represent the product online at all times.
• Provide accurate information using company resources.
• Collaborate with internal/external stakeholders to resolve issues.
• Escalate critical issues to relevant teams.
• Take ownership of issues, performance, and service delivery.
• Maintain up-to-date product and process knowledge.
• Meet team and individual KPIs (SLAs, Quality, Productivity).

Connaissances

Customer service

Communication skills

Typing speed

Independent work

Night shifts

Stakeholder coordination

Formation

Bachelor's Degree

Description du poste

Key Responsibilities:

• Providing an outstanding and remarkable customer support experience via various communication channels (chat, phone, email, social media platforms)
• Representing our Product online at all times
• Provide accurate, valid, and complete information by using all available resources within the company
• Active collaboration with internal/external stakeholders to tackle any customers' issues
• Escalating and highlighting critical issues to the respective teams
• Taking ownership of issues, performance and service delivery
• Maintaining proper level of product and process knowledge
• Following team and individual KPIs’ targets (SLAs, Quality, Productivity etc.)

Qualification Requirements:

• 2+ years of customer service experience preferably at a high-growth tech startup in the financial services space
• Strong desire to help others is required and a good sense of humor is highly preferred ;)
• Outstanding oral and written communication skills, including sound presentational skills and fast+accurate typing ability
• Ability to work well independently as well as the ability to work well with stakeholders
• Bachelor’s Degree
• Willing to work Nights and Weekends on a rotating shift basis

We consider as a plus:

• previous startup experience
• knowledge of the credit card or consumer finance industry, especially fintech