Customer Service Representative

Hike Education; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Hike Education Pvt. Ltd. invites applications for a role in student outreach and support. The incumbent will handle outbound calls, resolve student issues and provide accurate information about programs while ensuring high retention and satisfaction.

The position offers a structured incentive plan and opportunities for growth within a vibrant EdTech environment. Applicants with 1–3 years of relevant experience will be considered.

Qualifications

• Graduate or post-graduate in any discipline.
• 1-3 years of experience in similar roles.
• Attractive incentive structure.

Responsibilities

• Completing end to end Targets.
• Outbound call process (min. 100 - 150 calls in a day).
• Fetching out References.
• Completing 2 hours connected call duration by the day end.
• Responsible for the student Help/ issues over calls.
• Grievance handling/ query handling based on the academics and curriculum.
• Fetching out References and taking feedback from the students.
• Handling escalations & cancellation of students, working towards retention.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Education

Graduate/Post Graduate in any discipline

Job description

About the Company

Hike Education is one of the leading EdTech companies working with the top B-schools providing support and assistance to the students. It was started in the year 2014 by a visionary person with a motive to bring revolution in the EdTech industry. The aim was to fill the gap for aspiring professionals to pursue higher education and level up their career paths. Initially started at a small space in Noida, Hike has now marked its presence at more than 4 locations and it is continuously expanding. The organization is soaring high following its aim. It has helped more than 1,00,000 professionals in chasing their career objectives. Online courses like MBA, Bachelor Programs, and various other Diploma and Certificate Programs offered by the associated Universities are helping many professionals in pursuing their goals. With our endeavor and initiative, we strive to build leaders and skillful resources for the growth of both, the professionals and the organization.

Our Vision & Mission

We are taking a full-stack approach to leverage content, technology, marketing and services to offer quality education at scale in partnership with corporate & academics to offer a rigorous & industry-relevant program.

Why Hike Education?

• At Hike Education, we believe in the transformative power of learning that goes beyond the confines of traditional education. Here, you not only gain knowledge but also cultivate valuable skills, all while earning and securing your financial independence.
• Experience the assurance of bi-yearly salary enhancements and promotions, directly correlated to your outstanding performance. Experience the advantages of our lucrative incentive structure at Hike Education.
• At our organization, we recognize and reward your dedication and achievements by consistently elevating your compensation and providing opportunities for advancement. Join us and experience the exhilarating synergy of learning while you earn, paving the way for personal growth and professional success.

Roles & Responsibilities

• Completing end to end Targets.
• Outbound call process (min. 100 - 150 calls in a day).
• Fetching out References.
• Completing 2 hours connected call duration by the day end.
• Responsible for the student Help/ issues over calls.
• Grievance handling/ query handling based on the academics and curriculum.
• Fetching out References and taking feedback from the students.
• Handling escalations & cancellation of students, working towards retention.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Qualifications

• Graduate/Post Graduate in any discipline.
• Experience (1-3 years) can apply.
• Attractive Incentive Structure.