Customer Service Representative

NIIT; Gurugram District; On-site; INR 240,000 - 400,000; Full time

Benefits offered by this job

Night shift allowance

Cab facility

Job summary

NIIT is hiring Freshers for the role of Training Coordinator to support global training operations across EMEA, NAM, and APAC regions. This role targets recent graduates seeking entry into training operations, customer support, and LMS logistics.

Location: Gurgaon. Rotational Day/Night shifts with night shift allowances and cab facility available. Contact Jasleen Kaur for inquiries.

Qualifications

• Freshers only.
• Willingness to work rotational Day/Night shifts.
• Night Shift allowances provided.

Responsibilities

• Provide 24x5 Training Administration support to global customers.
• Assist customers with training administration issues through email/support channels.
• Provide resolutions and training scheduling options.
• Gather and document issue-related information.
• Perform detailed case analysis and generate tickets in the system.
• Generate daily/weekly reports using Microsoft Excel.
• Perform training management activities on Learning Management Systems (LMS).

Skills

Excellent Written & Verbal Communicati

Basic Working Knowledge of Computers

Microsoft Excel

Rotational shifts Day/Night

Education

B.A.

B.Com

BB.A

B.H.M.

B.Sc.

B.C.A.

B.Tech (Mechanical / Biotech only)

PGDM

Distance P.G. candidates can apply

Job description

Job Overview

NIIT is hiring Freshers for the role of Training Coordinator to support global training operations across EMEA, NAM, and APAC regions. This opportunity is ideal for recent graduates looking to start their career in training operations, customer support, and learning management.

Eligibility Criteria

Eligible Qualifications:

• B.A.
• B.Com
• BB.A
• B.H.M.
• B.Sc.
• B.C.A.
• B.Tech (Mechanical / Biotech only)
• PGDM
• Distance P.G. candidates can apply

Not Eligible:

• BEMCA

Required Skills

• Excellent Written & Verbal Communication Skills
• Basic Working Knowledge of Computers
• Good understanding of Microsoft Excel
• Comfortable working in rotational shifts (Day/Night)

Key Responsibilities

• Provide 24*5 Training Administration support to global customers
• Assist customers with training administration issues through email/support channels
• Provide resolutions and training scheduling options
• Gather and document issue-related information
• Perform detailed case analysis and generate tickets in the system
• Generate daily/weekly reports using Microsoft Excel
• Perform training management activities on Learning Management Systems (LMS)

Additional Information

• Freshers only
• Rotational Day/Night Shifts
• Night Shift Allowances will be provided
• Both-side cab facility available with no deductions (subject to hiring zone eligibility)

Job Location

Gurgaon

Contact Details

Jasleen Kaur (7042458078)

[e-mail]

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