Travel desk coordinator || Fresher

NIIT; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

A global technology learning provider in Gurugram is seeking a Travel Desk Coordinator to manage helpdesk operations and oversee a team. Key responsibilities include coordinating activities, addressing escalated issues, and ensuring high-quality customer support. The ideal candidate should have 0-1 years of experience in a similar role and strong problem-solving skills. This is a full-time position requiring collaboration with other teams.

Qualifications

• 0 - 1 years of experience in a helpdesk or coordinating role.
• Ability to manage helpdesk operations and team coordination.
• Strong customer service skills and problem-solving abilities.

Responsibilities

• Oversee daily operations of the helpdesk.
• Coordinate the activities of the helpdesk team and assign tasks.
• Handle escalated customer issues and provide expert assistance.
• Maintain records of customer interactions and generate performance reports.
• Identify training needs and coordinate training programs for team.
• Identify training needs and coordinate programs to enhance technical skills and customer service.
• Collaborate with IT and other teams to ensure seamless coordination and continuous improvement.

Job description

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Contact: [e-mail]

WhatsApp no - 9354482536 (Can share their CV over here)

Total experience - 0 - 1 years max

Position: Travel Desk Coordinator

As a helpdesk coordinator, your primary responsibility is to oversee and coordinate the activities of a helpdesk team within an organization. Below is a general job description for a helpdesk coordinator:

1. Managing Helpdesk Operations: You’ll be responsible for overseeing the day-to-day operations of the helpdesk, ensuring that customer inquiries, technical issues, and requests are addressed in a timely and efficient manner.

2. Team Coordination: You’ll coordinate the activities of the helpdesk team, assigning tasks, setting priorities, and monitoring progress to ensure that service level agreements (SLAs) are met. This involves scheduling shifts, organizing team meetings, and providing guidance and support to team members.

3. Customer Support: You’ll handle escalated customer issues, providing expert assistance and resolving complex problems. Additionally, you’ll monitor customer feedback and take proactive measures to improve the overall customer support experience.

4. Incident Management: You’ll oversee the incident management process, ensuring that incidents are properly logged, tracked, and resolved within agreed-upon timeframes. This involves analyzing incident trends and implementing measures to prevent future occurrences.

5. Documentation and Reporting: You’ll maintain accurate records of customer interactions, technical issues, and resolutions. Additionally, you’ll generate reports on helpdesk performance metrics, such as response time, ticket resolution rate, and customer satisfaction, to identify areas for improvement.

6. Training and Development: You’ll identify training needs for the helpdesk team and coordinate training programs to enhance technical skills and customer service capabilities. This includes staying updated on the latest technologies and industry trends.

7. Collaboration: You’ll collaborate with other teams within the organization, such as IT, to ensure seamless coordination and effective problem resolution. Additionally, you may participate in cross‑functional projects and contribute to process improvements.

Overall, as a helpdesk coordinator, your role is vital in ensuring that the helpdesk team delivers high-quality customer support and maintains efficient operations to meet organizational goals and customer satisfaction targets.

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Seniority level

• Executive

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Education Administration Programs

Location

• Gurugram, Haryana, India