Customer Service Representative | Freshers | Immediate Joiners

Niit Learning Systems; Gurugram District; On-site; INR 200,000 - 280,000; Full time

Job summary

NIIT Learning Systems in Gurgaon invites fresh graduates to join as a customer service executive. This is a work-from-office role.

You will handle customer queries related to training administration via email, assist with resolutions and scheduling, maintain case documentation, and generate daily MIS reports in Excel. Training on the LMS will be provided. Share your CV at [e-mail] or contact Hayatt Khan at 7302533421.

Qualifications

• Handle customer queries related to training administration via email.
• Assist customers with resolutions and training scheduling options.
• Perform detailed case analysis and generate system tickets.
• Maintain accurate documentation of cases.
• Generate daily/weekly MIS reports using Microsoft Excel.
• Manage training activities on Learning Management Systems (LMS).

Responsibilities

• Handle customer queries related to training administration via email.
• Assist customers with resolutions and training scheduling options.
• Perform detailed case analysis and generate system tickets.
• Maintain accurate documentation of cases.
• Generate daily/weekly MIS reports using Microsoft Excel.
• Manage training activities on Learning Management Systems (LMS).

Skills

Customer support

MS Excel

LMS

MIS reports

Training administration

Education

Graduation

Tools

Microsoft Excel

Learning Management System (LMS)

Job description

NIIT is hiring for Customer service role for Gurgaon location . It is WFO role.

Freshers with Graduation can also apply.

Contact - 7302533421

Share your CV on [e-mail]

Key Responsibilities

• Handle customer queries related to training administration via email.
• Assist customers with resolutions and training scheduling options.
• Perform detailed case analysis and generate system tickets.
• Maintain accurate documentation of cases.
• Generate daily/weekly MIS reports using Microsoft Excel.
• Manage training activities on Learning Management Systems (LMS).

Contact: Hayatt Khan 7302533421

[e-mail]

Interested candidates can share your profiles or connect directly!