Customer Service Representative

Elevate Prime Solutions (EPS Group); Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Policybazaar.com in Gurgaon is seeking a customer support specialist to assist customers with policy-related queries, service requests, and follow-ups. The role is listed on JobsOn as part of the EPS Group ecosystem, focusing on transparent recruitment and a smooth candidate experience.

Ideal candidates will have insurance or BPO experience, strong communication skills, and the ability to handle inquiries efficiently within a fast-paced environment.

Qualifications

• Experience in customer support for insurance is preferred.
• Excellent communication and problem-solving skills.
• Ability to handle policy-related inquiries with professionalism.

Responsibilities

• Assist customers with policy-related queries, service requests and follow-ups.
• Manage and resolve customer tickets in a timely manner.
• Provide accurate information and guidance on policy procedures.
• Document interactions and maintain quality standards.

Skills

Customer service

Policy knowledge

Communication skills

Follow-up

Tools

CRM software

Ticketing system

Job description

Assist customers with policy-related queries, service requests and follow-ups. JobsOn keywords: Insurance BPO, Customer Support, Gurgaon.

About Policybazaar.com

Policybazaar.com is a dynamic and growth-focused organization committed to delivering excellence across its industry.The company emphasizes innovation, skill development, and creating sustainable career opportunities for professionals.

This job listing is published on JobsOn, a modern hiring platform designed to connect verified employers with skilled candidatesthrough a transparent and structured recruitment process. JobsOn is part of the largerEPS Group ecosystem, which powers recruitment, staffing, training, and business support solutions.

EPS Group is a professional organization focused on business solutions, workforce development, and digital transformation services.It plays a key role in ensuring high-quality hiring standards across its platforms and supports organizations in building strong talent pipelines.Learn more about EPS Group here:EPS Group .

JobsOn, accessible atJobsOn Platform ,acts as the dedicated job portal within this ecosystem. It provides real-time job listings, application tracking, and simplified hiring workflowsfor both employers and candidates.

The collaboration between Policybazaar.com, JobsOn, and EPS Group ensures a trusted and verified hiring ecosystem.This integration helps improve hiring quality, reduces recruitment delays, and enhances transparency in the overall hiring process.

Candidates applying through this platform benefit from verified job postings, faster communication from employers, and a structured recruitmentexperience designed for modern job seekers.

Industry Information

Industry Focus: Operations, Operations

The Operations, Operations sector is one of the fastest-growing areas in today’s job market.It includes a wide range of roles, skills, and opportunities that support business growth, innovation, and digital transformation.Companies in this industry typically focus on improving efficiency, delivering better services, and adapting to modern technologies.

Professionals in this field are often required to have strong analytical thinking, communication skills, and adaptability to new tools and systems.Career growth in this industry is generally strong due to continuous demand for skilled talent across multiple domains.

Learn more about this industry on trusted sources:

Note: Industry insights are for informational purposes only and may vary based on company structure and role requirements.

Company Reviews & Ratings

Total Reviews: 1

Overall rating strength based on candidate feedback

This company maintains an active hiring presence and receives feedback from candidates based on job experience, interview process, and workplace expectations.Higher ratings generally indicate better hiring transparency, smoother communication, and improved candidate experience.

All reviews displayed on this platform are part of the JobsOn ecosystem, which operates under theEPS Group framework to ensure structured and verified hiring experiences.

Note: Ratings are collected from available platform data and may vary based on user submissions and updates.

Policybazaar.com is a reputed organization operating in Operations, Operations and based in Gurgaon. The company is actively hiring and offers opportunities across multiple domains.
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