Inside Sales / Customer Sales Representative (CSR)

AqTronics Technologies Pvt. Ltd.; Bengaluru; Vor Ort; INR 300.000 - 450.000; Vollzeit

Zusammenfassung

AqTronics Technologies Pvt. Ltd. in Bengaluru is seeking an Inside Sales/Order Coordination professional to manage quotations, order confirmations, payments, and ongoing customer follow-ups.

You will maintain CRM records, coordinate with logistics, and generate weekly MIS reports. 1–3 years in electronics distribution is preferred, with strong communication and documentation skills essential.

Qualifikationen

• Strong communication and follow-up skills with customers and internal teams.
• Attention to detail and accuracy in documentation and records.
• Proficiency in Excel or Google Sheets and basic ERP/CRM systems.
• Basic technical understanding of electronic components.
• Graduate/Diploma in Engineering or Business Administration with 1–3 years in inside sales or coordination.

Aufgaben

• Prepare and share customer quotations and proforma invoices.
• Issue sales order acknowledgements after customer confirmation.
• Coordinate pricing and lead times for quotes.
• Follow up on orders, PO issuance, and payments as per terms.
• Maintain CRM logs and centralized documentation.
• Prepare weekly MIS reports and dashboards on sales pipeline.

Kenntnisse

Communication

Follow-up

Documentation

Excel

ERP/CRM basics

Attention to detail

Electronics knowledge

Ausbildung

Graduate/Diploma in Engineering or Business Administration

Tools

ERP/CRM software

Jobbeschreibung

1. Quotation & Documentation Management

• Prepare and share customer quotations (quotes/RFQ responses) and Proforma Invoices (PIs) based on pricing inputs.
• Issue Sales Order Acknowledgements after customer confirmation.
• Coordinate for pricing and lead times, and incorporate this into customer quotations.

2. Order & Payment Coordination

• Follow up with customers on order confirmation and PO issuance.
• Track advance and final payments as per terms; coordinate internally to ensure finance updates.
• Maintain a tracker for quote vs PO conversion ratio.

3. Customer Engagement & Requirement Management

• Maintain regular communication with existing customers for follow-ups on requirements, order updates, and support needs.
• Understand new component requirements and coordinate with the technical team or suppliers for solutions.
• Track repeat requirements and set reminders/follow-up schedules.

4. Sales Operations Support

• Maintain Purchase Order (PO) Status reports – open, delivered, pending, delayed.
• Coordinate with logistics and technical teams to update customers on material dispatch, delays, or queries.
• Work with the team to handle customer escalations related to lead time, deliveries, and payment delays.

5. Reporting & MIS

• Prepare and circulate weekly MIS reports, including:
  • Quote vs PO conversion summary
  • RFQ status and win/loss analysis
  • Open PO summary
  • Repeat order pipeline
  • Payment follow-up status
• Maintain an internal dashboard with real-time tracking of sales opportunities and customer pipeline.

6. Data Management & CRM Coordination

• Ensure all communication and transactions are logged in the internal CRM or tracking system.
• Maintain a centralized record of customer contacts, PO copies, invoices, dispatch details, and payment proofs.

Qualifications

• Strong communication and follow-up skills
• Attention to detail and accuracy in documentation
• Proficiency in Excel, Google Sheets, and basic ERP/CRM systems
• Basic technical understanding of electronic components
• Preferred Qualification:Graduate/Diploma in Engineering or Business Administration1–3 years of experience in inside sales or customer coordination in electronics, distribution, or tech sectors