Customer Service Representative (CSR)

Pantronics India Pvt. Ltd; Dadri; On-site; Full time

Job description

Position Title: Customer Service Representative
Department: Sales Support / Customer Experience
Location: Noida / Pune
Reports To: Customer Support Manager

Role Summary:

The CSR will be the first point of contact for customers, ensuring their queries, complaints, and service requests are handled efficiently. This role focuses on delivering excellent post-sales support and maintaining client satisfaction.

Key Responsibilities:

• Respond to inquiries via email, phone, and CRM software
• Process orders, coordinate dispatches, and provide order status updates
• Resolve product, delivery, or documentation issues in a timely manner
• Coordinate with sales, logistics, and Business Head.
• Maintain and update customer service logs and feedback reports
• Ensure high service standards and timely issue resolution
• Prepare service performance reports and suggest improvements

Qualifications & Skills:

• Bachelor’s degree in any discipline (Commerce/Business preferred)
• 2–4 years of experience in customer service/support
• Good communication and problem-solving skills
• Proficiency in MS Office and CRM systems (e.g., SAP)
• Basic understanding of power electronics is a plus