Customer Support Executive | Noida | Teleperformance

TP; Dadri, Greater Noida; On-site; INR 200,000 - 320,000; Full time

Job summary

TP is hiring a Customer Service Executive for Noida location. 12th or Graduate freshers can apply. Rotational shifts include night shifts. 5 days work with 2 rotational offs. Immediate joiners preferred.

Role involves handling customer queries through voice for international clients, delivering accurate information, troubleshooting issues, and maintaining high service standards while following process guidelines to meet KPIs.

Qualifications

• Handle customer queries through voice for international clients.
• Deliver accurate information and ensure customer satisfaction.
• Troubleshoot and elevate issues when required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics.

Responsibilities

• Handle customer queries through voice (international clients).
• Deliver accurate information and ensure customer satisfaction.
• Troubleshoot and elevate issues when required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics.

Skills

Customer service

Voice process

Communication

Education

12th/Graduate

Job description

We are actively hiring for Customer Support Executive!!!

Designation - Customer Service Executive

Qualification - 12th / Graduate Freshers - Can also apply

Shifts - Rotational shifts (Including Night Shifts)

5 days working with 2 rotational week offs

Location - Noida

Immediate Joiners Preferred

Roles & Responsibilities:

• Handle customer queries through voice (international clients).
• Deliver accurate information and ensure customer satisfaction.
• Troubleshoot and elevate issues when required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics

(Domain Knowledge - BPO Voice/Non-Voice/ Customer Service)

Communication - Very Good Communication