Inbound Sales Representative Associate-Voice

Accenture in India; Mumbai; On-site; INR 350,000 - 480,000; Full time

Job summary

Accenture in India is seeking an Inbound Sales Representative Associate to join our Customer Support vertical. You will manage and resolve customer queries, handle escalations and complaints, and provide timely resolutions within SLA.

The role focuses on delivering seamless employee and customer experience within the Next Generation Customer Operations framework, with 60-70% calls and the rest emails/chats, including night shifts for US regions.

Qualifications

• Graduation is required for the role.

Responsibilities

• Handle customer queries and resolve issues with timely responses.
• Manage escalations and complaints and provide resolutions within SLA.
• Participate as a member of the HR Contact Center team within the Next Generation Customer Operations process.
• May require night shifts for US region and a blended mix of calls, emails and chats.

Skills

Problem-solving

Agility

Teamwork

Prioritization

Troubleshooting

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Inbound Sales Representative Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework! Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Problem-solving skills
• Agility for quick learning
• Ability to work well in a team
• Prioritization of workload
• Hands-on experience with trouble-shooting Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts