Customer Service Representative

Alorica; Bengaluru; On-site; INR 201,000 - 357,000; Full time

Job summary

Alorica in Bengaluru is seeking enthusiastic, customer-focused professionals for our Healthcare and Electronic Retail Customer Service team. You will handle product, service, policy, order and claim queries through voice calls from our Bengaluru office.

Freshers and experienced candidates are welcome. Excellent English communication is mandatory. Basic computer knowledge is required and you will work in rotational shifts including night shifts, based at the Bengaluru office.

Qualifications

• Freshers and experienced candidates are welcome to apply.
• Excellent English communication skills are mandatory.
• Basic computer knowledge required.
• Willing to work from the office in Bengaluru.
• Rotational shifts including night shifts.

Responsibilities

• Handle customer queries via voice calls.
• Provide accurate information and resolve concerns.
• Maintain high customer satisfaction during interactions.
• Update customer records in the system.
• Ensure call quality and productivity standards.

Skills

Verbal communication

Active listening

Problem solving

Customer focus

Night shift readiness

Job description

Job Overview We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice. Location: Bellandur, Kengeri & Bhartiya City 5 Days Working & 2 Days Off (Rotational)

Job Responsibilities

• Handle customer queries exclusively through voice calls.
• Provide accurate information and resolve customer concerns professionally.
• Ensure excellent customer satisfaction during every interaction.
• Maintain call quality and productivity standards.
• Update customer details and interaction records in the system.

Eligibility

• Freshers and experienced candidates are welcome to apply.
• Candidates from any educational background can apply.
• Excellent English communication skills are mandatory.
• Comfortable working in rotational shifts.
• Willing to work from the office in Bengaluru.
• Basic computer knowledge is required.

Skills Required

• Strong verbal communication.
• Good listening and problem-solving skills.
• Customer-focused attitude.
• Ability to work in rotational shifts including night shifts.