Senior Customer Service Associate

Alorica; India; On-site; INR 312,000 - 357,000; Full time

Benefits offered by this job

Unlimited incentives

Job summary

Alorica India is hiring enthusiastic customer service professionals to join our Healthcare and Electronic Retail team in Bellandur / Kengeri. You will assist customers with product, service, policy, order, and claim queries via voice and email.

You will handle inquiries across voice, chat, and email, maintain records, aim for high quality and satisfaction, and escalate complex issues when needed. Prior BPO experience is a plus; basic computer skills and a willingness to learn are required.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer proficiency and willingness to learn new systems.
• Prior customer service or BPO experience is preferred but not mandatory for certain roles.

Responsibilities

• Handle customer inquiries through voice, chat, and email channels.
• Assist customers with healthcare-related queries such as claims, policies, benefits, and service requests.
• Support electronic retail customers with order tracking, product information, returns, exchanges, warranty-related concerns, and troubleshooting guidance.
• Resolve customer concerns efficiently while maintaining high service standards.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate records of customer interactions and follow-up activities.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Multi-tasking

Tools

Basic computer skills

Job description

Job Overview

We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice.

Key Responsibilities

• Handle customer inquiries through voice, chat, and email channels.
• Assist customers with healthcare-related queries such as claims, policies, benefits, and service requests.
• Support electronic retail customers with order tracking, product information, returns, exchanges, warranty-related concerns, and troubleshooting guidance.
• Resolve customer concerns efficiently while maintaining high service standards.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate records of customer interactions and follow-up activities.
• Meet quality, productivity, and customer satisfaction targets.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer proficiency and willingness to learn new systems.
• Prior customer service or BPO experience is preferred but not mandatory for certain roles.

Office Location : Bellandur / KengeriTake Home Salary : 28,000/- / 32,000/- fixed Incentives : Unlimited 2 way between 7PM - 7 AM