Customer Service Representative

KLAY Preschool and Daycare; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

KLAY Preschool and Daycare is seeking a Customer Support Executive to engage with prospective parents, understand requirements, and support them through the enquiry journey. The role involves managing escalations, coordinating with internal teams, and ensuring follow-ups to maintain high levels of satisfaction.

Ideally 1-4 years in customer support or related roles with strong communication, organization, and a customer-first mindset.

Qualifications

• 1-4 years of experience in Customer Support, Presales, Tele-calling, or Customer Service roles.
• Experience handling customer interactions and escalations is a plus.
• Excellent communication and interpersonal skills.
• Customer-first mindset with problem-solving abilities.
• Strong follow-up and organizational capabilities.

Responsibilities

• Engage with leads, understand customer requirements and provide guidance through the enquiry journey.
• Pre-qualify prospects and guide them through the enquiry process.
• Schedule center tours for parents and ensure timely follow-ups.
• Maintain accurate lead updates and communication records.
• Handle customer queries and escalations with empathy and professionalism.
• Coordinate with internal teams to ensure prompt issue resolution.
• Ensure timely follow-ups and closure of customer concerns.
• Deliver a seamless customer experience at every touchpoint.

Skills

Strong communication

Customer-first mindset

Problem solving

Follow-up & organization

Fast-paced environment

Tools

CRM/Salesforce

Job description

KLAY is India's leading childcare and early education company with over 170 centres across 19 major cities. We are committed to providing a safe, engaging, and enriching environment for every child while delivering outstanding service and quality to parents and corporate partners.

Role Purpose

The Customer Support Executive plays a key role in delivering a seamless parent experience by engaging with prospective customers, understanding their requirements, and supporting them throughout the enquiry journey. The role also involves managing escalations, coordinating with internal teams, and ensuring timely follow-ups to maintain high levels of customer satisfaction.

Key Responsibilities

Customer Engagement & Lead Management

• Connect with leads through tele-calling and understand customer requirements.
• Pre-qualify prospects and guide them through the enquiry process.
• Schedule center tours for parents and ensure timely follow-ups.
• Maintain accurate lead updates and communication records.
• Handle customer queries and escalations with empathy and professionalism.
• Coordinate with internal teams to ensure prompt issue resolution.
• Ensure timely follow-ups and closure of customer concerns.
• Deliver a positive and seamless customer experience at every touchpoint.

Coordination & Communication

• Work closely with center teams and other stakeholders for smooth execution.
• Ensure clear and effective communication with parents and internal teams.
• Support business objectives through proactive customer engagement.

Work Schedule

• 5.5 days working

Candidate Profile

Experience:

1-4 years of experience in Customer Support, Presales, Tele-calling, or Customer Service roles. Experience in handling customer interactions and escalations will be an added advantage.

• Strong communication and interpersonal skills
• Customer-first approach with problem-solving mindset
• Ability to manage escalations and coordinate effectively with teams
• Good follow-up and organizational skills
• Self-driven, energetic, and target-oriented
• Ability to work in a fast-paced customer-focused environment

Required Skills

Ability to work under pressure CRM/Salesforce Communication Skills