Customer Support Representative

Clinikally (YC S22); Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Clinikally, one of India's fastest growing consumer health startups, is seeking a Customer Support/Service Executive to join our team in Gurugram. You will handle inquiries via phone, email and chat, resolve customer issues with empathy, and collaborate with brand marketing and tech teams to onboard new customers and improve processes.

Ideal candidates have at least one year in a Customer Success role, strong communication skills, and a proactive, problem-solving mindset.

Qualifications

• At least 1 year of experience in a Customer Success/Support role.
• Competent with email, chat and phone interactions.
• Ability to understand customer concerns and respond appropriately.
• Excellent written and verbal communication skills, interpersonal abilities.
• Goal-driven and thrives in fast-paced environments.

Responsibilities

• Assist customers via phone, email and chat using various tools.
• Identify customer needs and deliver suitable solutions efficiently.
• Maintain quality and urgency when addressing requirements.
• Manage disputes and set realistic expectations with customers.
• Build relationships by providing ongoing support and sharing best practices.
• Collaborate cross-functionally with brand marketing and tech teams for onboarding.
• Identify opportunities to increase customer satisfaction and revenue.
• Contribute to training and ongoing support; provide feedback on pain points.

Skills

Customer support

Communication skills

Problem solving

Team collaboration

Attention to detail

Tools

Microsoft Office

Excel

Email

Chat tools

Phone communications

Job description

One of India's fastest growing consumer health startups -- Clinikally -- is looking for a stellar

Customer Support/Service Executive. We are hiring bright, articulate, detail-oriented

applicants with a desire to provide seamless & great customer service.

About the role:

This is a role that offers endless learning opportunities. A customer Support Representative is a

critical part of Clinikally.com's user's journey. We require action-orientated and flexible

problem-solvers who will assist customers in resolving any and all customer facing problems

within a fast-paced environment. You will will assist customers via phone, email and chat,

utilising a variety of software tools to navigate customer flows, as well as researching and

reviewing policies to communicate effective solutions.

What you will do:

• Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism.
• Proper urgency, dedication, and attention to quality when addressing customer requirements.
• Skill in managing disputes and establishing realistic expectations with customers.
• Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
• Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully.
• Identifying opportunities to increase customer satisfaction and revenue.
• Ensuring high repeat and retention from customers.
• Building up domain expertise and providing training & ongoing support as required.
• Providing feedback on critical customer pain-points to internal teams.

You have at least 1 year experience within a Customer Success role

Competency in utilizing email, chat, and phone calls for customer interactions.

Skilled at comprehensively understanding and appropriately reacting to customer

concerns.

You possess excellent interpersonal as well as written and verbal communication skills.

You are highly goal driven and work well in fast paced environments

Proficiency in expressing ideas clearly and succinctly to both external customers and

internal teams.

Ability to craft well-written and informative replies to customer queries.

Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app

and web.

Exceptional written and oral communication skills will go a long way

You have at least 1 year experience within a Customer Success role, ideally in

You are a strong team player who can juggle multiple stakeholders effortlessly