Customer Service Representative

Alorica; Bengaluru; On-site; INR 223,000 - 446,000; Full time

Benefits offered by this job

Freshers welcome

Rotational shifts

Night shifts

Job summary

Alorica in Bengaluru is seeking enthusiastic customer service professionals to join our Healthcare and Electronic Retail team. The role focuses on voice-based support for product, service, policy, order, and claim queries, delivering a best-in-class customer experience.

Freshers are welcome, no specific degree required. Excellent English is essential, and you will work in rotational shifts from the office in Bengaluru, with 5-day work weeks and 2 days off.

Qualifications

• Freshers welcome; no specific degree required
• Excellent English communication skills mandatory
• Willing to work in rotational shifts including night shifts

Responsibilities

• Handle customer queries exclusively through voice calls.
• Provide accurate information and resolve customer concerns professionally.
• Ensure excellent customer satisfaction during every interaction.
• Maintain call quality and productivity standards.
• Update customer details and interaction records in the system.

Skills

Active listening

Problem solving

Customer focus

Job description

We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice.

5 Days Working & 2 Days Off (Rotational)

Job Responsibilities

• Handle customer queries exclusively through voice calls.
• Provide accurate information and resolve customer concerns professionally.
• Ensure excellent customer satisfaction during every interaction.
• Maintain call quality and productivity standards.
• Update customer details and interaction records in the system.
• Freshers and experienced candidates are welcome to apply.
• Candidates from any educational background can apply.
• Excellent English communication skills are mandatory.
• Comfortable working in rotational shifts.
• Willing to work from the office in Bengaluru.
• Basic computer knowledge is required.

Skills Required

• Good listening and problem-solving skills.
• Customer-focused attitude.
• Ability to work in rotational shifts including night shifts.