Customer Service Representative

Chinmay Finlease Limited; Ahmedabad District; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Friendly team environment

Job summary

Chinmay Finlease Limited in Ahmedabad, Gujarat, is seeking a Customer Service Executive with 1-3 years of experience to assist loan applicants and respond to inquiries. You will work closely with the processing team to ensure a smooth customer journey and timely resolution of issues.

Key duties include handling calls, documenting interactions, and maintaining records while meeting service targets. The role offers a supportive environment, opportunities for growth, and a competitive compensation

Qualifications

• Previous experience as a Customer Service Executive or similar role.
• Excellent written and verbal communication; active listening.
• Customer-oriented mindset with a service focus.
• Strong problem-solving and analytical skills.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and customer software tools.
• Degree in business/marketing or related field preferred.

Responsibilities

• Answer customer calls promptly and professionally.
• Resolve inquiries and provide effective solutions.
• Assist with loan applications and process flow.
• Document interactions and maintain records.
• Collaborate with teams to resolve complex issues.
• Meet performance targets for call handling and CSAT.
• Stay updated on product knowledge and industry trends.
• Generate/convert reviews via calls.

Skills

Communication

Active listening

Customer service

Problem solving

Multitasking

Microsoft Office

CRM software

Education

Bachelor's degree (preferred)

Tools

CRM software

Job description

Experience Level: 1-3 years of experience

Number of Positions: 1

Company Description:

We are an instant loan company that provides fast and easy loans to people who need it. Our mission is to help our customers achieve their financial goals by providing them with the necessary funds in a timely and efficient manner. We are looking for one Customer Service Executive to join our team and assist our customers with any questions or concerns they may have.

Job Summary:

As a Customer Service Executive, you will be responsible for assisting our customers with their loan applications, answering any questions they may have, and providing them with excellent customer service. You will be working closely with our loan processing team to ensure that our customers' needs are met in a timely and efficient manner.

Responsibilities:

• Answer incoming and outgoing customer calls promptly and professionally.
• Listen and resolve actively to customer inquiries, concerns, and feedback.
• Assist customers in resolving issues and proactively providing the solutions.
• Collaborate with other team members and departments to resolve complex customer issues.
• Document customer interactions accurately and maintain detailed records.
• Follow company policies and procedures to ensure consistency and quality in customer service.
• Identify opportunities for process improvements and share feedback with the team.
• Meet and exceed performance targets, including call handling time and customer satisfaction metrics.
• Stay updated on product knowledge and industry trends.
• Need to generate/convert reviews - via calls

Requirements:

• Proven work experience as a Customer Service Executive or similar role
• Excellent communication skills (written and verbal) and active listening skills
• Customer-oriented mindset with a passion for providing exceptional customer service
• Good problem-solving and analytical skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and Customer Support software tools
• Strong organizational skills with attention to detail
• A degree in business, marketing, or related field is preferred, but not required
• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• A dynamic and supportive work environment
• Friendly and collaborative team culture