Customer Relationship Executive

Digitide; Ambala; On-site; INR 200,000 - 280,000; Full time

Job summary

Digitide in Ambala, India is seeking a Customer Relationship Executive to be the face of the company, delivering excellent service across phone, email and chat channels. You will handle inquiries, resolve issues and help ensure a smooth, positive customer journey.

The ideal candidate has 1–2 years in a customer-facing role, preferably BFSI or back-office, with strong communication, problem-solving, and CRM skills, and fluency in English.

Qualifications

• 1–2 years of experience in a customer-facing role, preferably in BFSI or back-office.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Proficiency in using customer relationship management (CRM) systems and tools.

Responsibilities

• Handle customer inquiries and provide timely responses via phone, email, and chat.
• Resolve customer issues and complaints, offering effective solutions and ensuring customer satisfaction.
• Maintain accurate records of customer interactions and feedback for future reference.
• Provide accurate and up-to-date information about our products and services, ensuring a clear understanding for customers.
• Build and maintain strong relationships with customers, fostering a positive and loyal customer base.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Stay updated with industry trends and competitor offerings to provide valuable insights to customers.
• Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement.
• Assist in developing and implementing customer engagement strategies to enhance the overall experience.

Skills

Communication skills

CRM software

Multitasking

Customer-centric mindset

English fluency

Education

High school diploma or equivalent

Tools

CRM software (e.g., Salesforce)

Job description

Job Description:

The Customer Relationship Executive will be the face of our company, providing excellent customer service and support. They will be responsible for handling a range of customer inquiries, offering solutions, and ensuring a positive and efficient experience. This role is crucial for maintaining customer satisfaction and loyalty, and it requires a proactive and empathetic approach.

Responsibilities

• Handle customer inquiries and provide timely responses via various channels (phone, email, chat).
• Resolve customer issues and complaints, offering effective solutions and ensuring customer satisfaction.
• Maintain accurate records of customer interactions and feedback for future reference.
• Provide accurate and up-to-date information about our products and services, ensuring a clear understanding for customers.
• Build and maintain strong relationships with customers, fostering a positive and loyal customer base.
• Collaborate with other teams to ensure a seamless customer journey and efficient issue resolution.
• Stay updated with industry trends and competitor offerings to provide valuable insights to customers.
• Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement.
• Assist in developing and implementing customer engagement strategies to enhance the overall experience.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in a BFSI or back-office environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Proficiency in using customer relationship management (CRM) systems and tools.
• Ability to work independently and manage multiple tasks simultaneously.
• A proactive and positive attitude, with a focus on delivering exceptional customer service.
• Basic knowledge of BFSI industry practices and regulations is preferred.
• Willingness to learn and adapt to new technologies and processes.
• Fluency in English is mandatory, and proficiency in other languages is an advantage.