Customer Service Executive

Viable Search Consultants; Bengaluru; On-site; USD 3,411 - 5,685; Full time

Job summary

An established industry player seeks a motivated Executive to enhance customer satisfaction in a dynamic environment. This role involves addressing inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate will have a background in customer service, particularly in housing finance or banking, with a strong emphasis on communication and problem-solving skills. Join a team that values excellence and offers a full-time position where your contributions will directly impact customer satisfaction and service quality.

Qualifications

• 1-2 years of experience in customer service, preferably in housing finance or banking.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Resolve customer issues efficiently and maintain records.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Ability to Work in Fast-Paced Environment

Education

Graduate in any stream

Job description

Direct message the job poster from Viable Search Consultants

Founder & CEO at Viable Search Consultants | Driving Business Excellence

We are seeking an Executive to join our team. The ideal candidate will have 1-2 years of experience in customer service, preferably within the housing finance or banking sector. The Customer Service Executive will be responsible for addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolve customer issues and complaints efficiently and effectively.
3. Provide accurate information about products and services to customers.
4. Maintain customer records and update account information as needed.
5. Assist in the implementation of customer service policies and procedures.
6. Collaborate with team members to ensure a consistent and high-quality customer experience.

Qualifications & Skills:

1. Graduate in any stream.
2. 1-2 years of experience in customer service, preferably in the housing finance or banking industry.
3. Strong communication and problem-solving skills.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. A positive attitude and a commitment to providing excellent customer service.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service